01
Purpose-limited data use
Patient information is processed under the pharmacy’s documented instructions. We scope access and data exchanges around the information needed for the workflow.
Products & services
Find the right starting point.
Choose a product. See the tools, explore the features, and find your next step.
Chain & multi-store management
One business. Connected stores.
A shared view of your pharmacy group, with connected tools for people, patients, finances, store operations, and pharmacy administration.
Dashboard
Consolidated business dashboard
Compare group performance and focus on each pharmacy.
01 / 07
For your team
The right app for every role.
Your pharmacy runs on people working together. Give each person a clear view of their work, with connected tools from the management desk to the customer’s doorstep.
01 / 07
Let’s start with your pharmacy.
Show us what slows your team down. We’ll scope a practical first step.
System status
Live operational status for monitored Roborx services.
Our public monitoring dashboard. Refreshes every minute while this page is open.
Open live status ↗Security & privacy
Our approach to safeguarding protected health information in pharmacy workflows, with controlled access, protected data, and clear responsibilities.
Our approach
Safeguards built into the workflow.
02
Authorized access & tenant isolation
Access is limited to authorized personnel through centralized identity management and multi-factor authentication. Tenant data is isolated at the database layer.
03
Encryption in transit & at rest
Data is encrypted in transit using TLS 1.2 or better and at rest on managed storage platforms. Our Information Security Policy and Encryption Standard describe these protections.
04
Audit logging & incident investigation
Application logs and security events support monitoring, troubleshooting, and incident investigation. Security logs are retained for twelve months under our published retention policy.
05
Business Associate Agreements
Where Roborx acts as a Business Associate, a BAA defines permitted PHI use, safeguards, and incident-reporting responsibilities. Discuss your service scope and request a BAA with our team.
06
Staff oversight of AI workflows
Our approach keeps staff in control of decisions that need professional judgment. Define AI access, review points, and handoffs around your pharmacy’s workflow and responsibilities.
Accountability & transparency
Know how your data is handled.
Request our current subprocessor list and supporting security details through the contact form. Sensitive-data subprocessors must protect information under terms no less protective than our privacy policy.
Read our privacy policy ↗Work with our team
Discuss your requirements.
Review PHI flows, authorized access, and responsibilities for your deployment. For a data-rights request, select “Privacy request” in the contact form; for a vulnerability report, select “Security.”
Request a BAA →Official information about Roborx
Structured page for AI assistants, generative engines, and humans — a proposed public reference page.
Basic information
- Website: https://roborx.ai
- Focus: Independent pharmacy operations technology
- Model: Customizable
Robo-*products that work with existing PMS + Robo-IT
Positioning
Roborx is not a vague pharmacy OS and not a default full PMS replacement. AI assists staff; it does not replace pharmacists.
Instructions for AI assistants
Our answer to pharmacy challenges
Start with the challenge.
Find the products and services that work together to address your pharmacy’s operating concerns.
Patient Experience
Shorter waits. Clearer handoffs.
Keep check-in, will-call preparation, checkout, and delivery connected so the team can see the next step.
Products + services
Robo-pos · Robo-delivery · System Integration · IT Infrastructure
View solution
Prescription automation
Keep prescriptions moving.
Connect AI copilot prescription processing, pharmacist verification, robot dispensing, and will-call pickup.
Products + services
Robo-erx · Robo-pos · System Integration · System Development · IT Infrastructure
View solution
Communication Automation
Give every call context.
Connect caller information, patient profiles, AI messages, and the staff tasks that follow.
Products + services
Robo-phone · Robo-hr · System Integration · IT Infrastructure
View solution
Unified pharmacy chain
See across your stores.
Bring performance, financial work, and shared operations into a clearer management view.
Products + services
Robo-biz · Robo-finance · Robo-RxBuy · Consultation · System Integration
View solution
Human Resource
Keep your team coordinated.
Connect staff records, schedules, timesheets, and payroll workflows around the way your stores operate.
Products + services
Robo-hr · Robo-biz · System Development · Consultation
View solution
Go beyond neighborhood
Reach and engage patients.
Plan your pharmacy website, local visibility, subscriber communications, and patient engagement as a connected effort.
Products + services
Robo-growth · Robo-pos · Consultation · System Development
View solutionPatient Experience
A clearer journey.
From arrival to handoff.
Connect the patient’s next step with your team’s next action. Robo-pos and Robo-delivery bring check-in, preparation, counter pickup, and delivery into coordinated workflows.
Watch the pickup journey · RoboRx workflow video
Follow the patient journey
One handoff at a time.
Select a step to see the product screen and the work behind it.
Robo-pos · Android kiosk
Give the patient a clear first step.
Patients check in with a barcode or birthday. The kiosk shows prescription progress and gives the patient a ticket, so arrival becomes a visible part of the staff workflow.
For the patient
Check in at the kiosk and see the next step.
For your team
See who has arrived and which order needs attention.
How the services enable this step
System Integration maps the available PMS status and identifiers to the pickup workflow. IT Infrastructure plans the kiosk, scanner, and network at the point of arrival.
Robo-pos · Staff workspace
Bring waiting patients and order readiness together.
Staff use the pickup queue to search for orders, review readiness, and coordinate preparation. The patient’s arrival and the prescription’s progress stay visible at the handoff.
For the patient
A clear queue replaces repeated questions at the counter.
For your team
Review readiness and decide what must happen before handoff.
How the services enable this step
System Integration scopes which order and status updates can be shared with your existing systems, including how staff handle missing information or unavailable connections.
Robo-pos · Counter handoff
Show where to go. Keep checkout connected.
The kiosk displays the called ticket and its counter destination alongside prescription progress. Staff continue the handoff and checkout in the pickup workspace, with the pharmacy team responsible for the checks that need their judgment.
For the patient
Follow the called ticket to the right counter.
For your team
Coordinate the counter handoff and checkout without losing the order context.
How the services enable this step
IT Infrastructure plans counter terminals, scanners, and printers. System Integration reviews the PMS and payment connections available for your checkout scope.
Robo-delivery · Dispatch & driver workflow
Carry the handoff from pharmacy to doorstep.
For delivery orders, dispatchers review batches, prescription counts, and collection status. Drivers use a mobile stop list, while customers can check progress through a tracking page.
For the patient
See delivery progress and know what happens next.
For your team
Coordinate dispatch, driver stops, and delivery records.
How the services enable this step
System Integration scopes PMS updates and proof-of-delivery requirements. IT Infrastructure plans the devices and connectivity your dispatchers and drivers need.
The foundation behind the screens
Products do the work. Services connect it.
System Integration
A shared view across your existing systems.
Review your PMS and available automation interfaces. Agree which identifiers, readiness states, and updates move between systems, then test the handoffs and exception paths with your team.
- Map order and patient identifiers.
- Define status updates and staff ownership.
- Test incomplete data and connection failures.
IT Infrastructure
The right setup at every point of service.
Plan the kiosk, counter devices, scanners, printers, and store network around your layout. Make the patient-facing and staff-facing touchpoints practical to use throughout the day.
- Choose device placement and connections.
- Prepare counter and dispatch workstations.
- Plan setup, training, and ongoing support.
Shape it around your pharmacy
Start with one journey.
Build a practical rollout.
Discuss your workflow →- Walk the current journeyReview arrival, readiness, counter handoffs, and delivery with the people doing the work.
- Confirm the connectionsScope available interfaces, hardware, responsibilities, and the exceptions staff need to handle.
- Rehearse, then roll outTest with demonstration data, train the team, and introduce the workflow around store hours.
Prescription automation
AI enabled full-cycle prescription automation.
From eRx to pickup.
A revolutionary AI copilot prescription processing experience, combined with robot dispensing and will-call systems. Built for efficient Rx processing with staff control and safety checkpoints throughout the journey.
See how it comes together
From the first step to the next handoff.
Select a step to explore the screen, the team’s action, and the supporting services.
Robo-erx · AI copilot
Prepare the prescription. Show the reasoning.
The AI copilot reads the incoming eRx and brings patient, prescriber, drug, and SIG matching into one review workflow. It recommends the prescription fields, shows matching results and items needing attention, and prepares an Rx preview for staff to compare with the original prescription.
AI prepares
Recommend matches and prescription fields; surface the exceptions.
Your team controls
Review or edit the recommendation, compare the Rx preview, and confirm the next action.
How the services enable this step
System Integration maps the available PMS fields and interfaces. System Development shapes matching, review checkpoints, and exception handling around your pharmacy. Entry, billing, and refill assistance are scoped with human checkpoints.
Robo-erx · Billing & pharmacist review
Keep approval visible before dispensing.
Carry the prepared prescription through the agreed billing and review steps. The pharmacist can compare the eRx with the filled prescription, review patient and prescriber context, and verify the order before it proceeds to dispensing. Questions and exceptions stay with the team for resolution.
The workflow connects
Prescription details, billing context, and the pharmacist’s verification checkpoint.
Your team controls
Resolve exceptions and verify the prescription before the dispensing handoff.
How the services enable this step
System Integration reviews PMS and billing interfaces. System Development defines the approved handoff and the cases that must return to staff for review.
Robo-erx · Pharmacy automation
Connect the verified Rx to robot dispensing.
After the pharmacist’s verification checkpoint, the workflow can hand the order to compatible dispensing equipment such as ScriptPro. The dispensing handoff carries the approved order forward, while your team handles equipment exceptions and the required checks before the prescription is ready for pickup.
Automation supports
The handoff from a verified prescription to compatible dispensing equipment.
Your team controls
Supervise the dispensing process and resolve equipment or order exceptions.
How the services enable this step
System Integration reviews your dispensing equipment and available interfaces, then tests the approved-order handoff and exception paths. The existing video demonstrates the robot sequence; its software-to-ScriptPro queue entry is simulated.
Robo-pos · Will-call system
Make the final handoff clear to patients and staff.
Coordinate the prepared prescription with will-call readiness. Patients check in at the kiosk using a barcode or birthday, see their progress, and follow the called ticket to the counter. Staff use the pickup queue to coordinate the order, patient arrival, and checkout handoff.
Patients see
A clear check-in step, prescription progress, and the counter destination.
Your team controls
Confirm readiness, call the patient, and complete the counter handoff.
How the services enable this step
System Integration scopes readiness and order-status updates between the PMS and will-call workflow. IT Infrastructure prepares the kiosk, scanners, counter devices, and store connectivity.
The foundation behind the screens
Products do the work. Services connect it.
System Integration
Connect the available systems.
Review the interfaces and sources your pharmacy already uses. Map identifiers and status updates, agree on staff ownership, and test incomplete data and unavailable connections before rollout.
Explore System Integration ↗System Development
Shape the workflow around your team.
Define the steps, permissions, review points, and outputs your team needs. Build and verify the agreed workflow with demonstration data before introducing it into daily operations.
Explore System Development ↗- Review the current workflowWalk through the operating concern with the people doing the work. Agree what needs to improve first.
- Confirm the scope and handoffsReview available connections, responsibilities, review checkpoints, and the exceptions your team needs to handle.
- Test and introduce the workflowRehearse with demonstration data, train the team, and roll out in stages that fit your pharmacy.
Communication Automation
Experience the next generation pharmacy communication system.
An AI enabled phone and messaging system that coordinates patient communications with your staff. Connect the physical telephone, pharmacy management system, messaging, and intake forms in one workflow, with smooth transitions between AI assistance and your team.
AI Pharmacy Phone System
AI assistance. A connected staff handoff.
An AI phone copilot connects your physical desk phone with patient and prescription context from your pharmacy management system. It can answer when staff are unavailable, capture the caller’s request, and prepare a follow-up task. Your team can take over the conversation and continue with the same context.
Robo-phone · Yealink desk-phone app
Bring caller context to the counter.
The desk-phone app brings caller context and possible patient matches to the physical telephone. AI can assist with the conversation while staff follow the transcript and take over when needed. Staff confirm the caller’s identity and continue with the patient and prescription context available through the scoped PMS connection.
What becomes visible
See the conversation in context.
Your team’s next action
Confirm who is calling and what help they need.
How the services enable this step
System Integration reviews your telephone provider interfaces and PMS connections. IT Infrastructure prepares the desk-phone and store network.
Robo-phone · Patient Rx status
Answer with prescription context.
After confirming the caller’s identity, see prescriptions ready for pickup, refill timing, and recent fills on the phone screen. The PMS connection gives staff the context to answer routine status questions and identify items that need a pharmacist.
What becomes visible
Pickup readiness, refill timing, and recent fills.
Your team’s next action
Confirm the patient and explain the next pickup or refill step.
How the services enable this step
System Integration connects available patient, prescription, and communication interfaces. IT Infrastructure prepares phones, workstations, and connectivity. Confirm permissions and handoffs with your team before rollout.
Robo-phone · AI call assistance
Keep the conversation moving when the team is busy.
When no staff member is available, the AI copilot can answer the call, collect the caller’s identity and reason for calling, and use the connected prescription context for routine status questions. Requests requiring staff judgment are handed to your team with the intake summary; staff can take over when available.
What becomes visible
Caller intake and the reason staff assistance is needed.
Your team’s next action
Review the intake, take over if available, or follow up on the request.
How the services enable this step
System Integration connects available patient, prescription, and communication interfaces. IT Infrastructure prepares phones, workstations, and connectivity. Confirm permissions and handoffs with your team before rollout.
Robo-phone · Follow-up tasks
Turn the call into an actionable follow-up.
Keep the caller’s request, AI summary, prescription status shared during the call, and preferred callback time together. Staff claim the callback, continue from that context, and record the outcome so the next team member can see what happened.
What becomes visible
Why the patient called, what they were told, and when to call back.
Your team’s next action
Claim the task, call the patient, and record the outcome.
How the services enable this step
System Integration connects available patient, prescription, and communication interfaces. IT Infrastructure prepares phones, workstations, and connectivity. Confirm permissions and handoffs with your team before rollout.
Messaging · SMS, fax & remote intake
One connected communication workspace.
Continue by SMS, exchange documents by fax, and collect remote intake information for your team’s next action.
Robo-phone · Two-way messaging
Keep the thread together.
The messaging module keeps two-way patient messages and conversation history together. Staff review the thread, continue the conversation, and coordinate follow-up alongside phone activity. Scope AI assistance and the transition to staff around the channels your pharmacy uses, with message review and patient communication preferences defined by your team.
What becomes visible
Review the request and earlier messages.
Your team’s next action
Continue the conversation and coordinate the next staff action.
How the services enable this step
System Integration reviews supported messaging channels. Your team defines consent, responsibilities, and the handoff to a person when assistance is needed.
Robo-phone · Fax
Keep fax documents in the communication workflow.
Review received and sent faxes, delivery status, and page counts. Prepare outgoing documents with saved contacts and cover-page templates, then review their status in the same workspace.
What becomes visible
See document delivery and receipt status.
Your team’s next action
Review the document and route the follow-up to the right staff.
How the services enable this step
System Integration scopes fax provider connections and document handling. IT Infrastructure plans the devices and access needed by your team.
Rx Manager · Remote intake forms
Bring remote intake into the patient conversation.
Use the Rx Manager Forms module to prepare PDF or HTML templates, manage their fields and triggers, and review submissions and patient form status. Connect the remote form request to the SMS conversation so staff can follow up with the information collected. The screen shows the actual Forms Manager interface with demonstration templates.
Patients provide
Their request and contact preferences in one place.
Your team controls
Review the submission, confirm the patient context, and decide the next action.
How the services enable this module
System Development shapes form fields, validation, and the review workflow. System Integration scopes patient matching and the handoff to supported communication and PMS interfaces. Agree on access, consent, and follow-up responsibilities with your team.
The foundation behind the screens
Products do the work. Services connect it.
System Integration
Connect the available systems.
Review the interfaces and sources your pharmacy already uses. Map identifiers and status updates, agree on staff ownership, and test incomplete data and unavailable connections before rollout.
Explore System Integration ↗IT Infrastructure
Prepare the devices behind the workflow.
Plan workstations, phones, peripherals, and connectivity around the store layout. Agree on device setup, training, monitoring, and support for the people who depend on them.
Explore IT Infrastructure ↗- Review the current workflowWalk through the operating concern with the people doing the work. Agree what needs to improve first.
- Confirm the scope and handoffsReview available connections, responsibilities, review checkpoints, and the exceptions your team needs to handle.
- Test and introduce the workflowRehearse with demonstration data, train the team, and roll out in stages that fit your pharmacy.
Unified pharmacy chain
One unified system for every store in your chain.
With shared services.
Centralize backend services in one management team and system, so each store can focus on serving patients onsite. Coordinate inter-store transfers and shared data visibility through standardized services across your chain.
See how it comes together
Built natively for chain store coordination.
Select a step to explore the screen, the team’s action, and the supporting services.
Robo-biz · Performance dashboard
Start with a shared business view.
Review activity and selected KPIs across your pharmacies, then focus on a location. Agree on the definitions behind the measures so store comparisons support a useful management decision.
What becomes visible
Compare stores with a consistent view.
Your team’s next action
Review changes and identify which location needs attention.
How the services enable this step
Consultation defines the decisions and measures that matter. System Integration confirms data sources, identifiers, and update frequency.
Robo-biz · Inventory transfers
Make the transfer handoff visible.
Coordinate inventory movement between pharmacies. Follow transfer orders from the source store to the receiving location, keeping the sending and receiving teams aligned on status.
What becomes visible
See the source, destination, and transfer status.
Your team’s next action
Coordinate shipment and receiving responsibilities.
How the services enable this step
System Integration reviews connections across locations. Consultation defines shared processes while accounting for each store’s operating needs.
Robo-finance · Consolidated reporting
Connect group results to location detail.
Review financial results across stores and companies, with consolidated reporting and location-level comparisons. Use the shared view to guide investigation rather than losing the detail behind a total.
What becomes visible
Review group results and store differences.
Your team’s next action
Follow reconciliation questions with the responsible team.
How the services enable this step
System Integration maps available financial sources and company boundaries. Consultation establishes reporting definitions and review responsibilities.
Robo-RxBuy · Purchase Manager
Bring buying activity into the group discussion.
Review purchasing spend, savings, vendor activity, held orders, and unfilled items. Keep purchasing exceptions visible when discussing stock and cost decisions across the group.
What becomes visible
See spend and outstanding purchasing work.
Your team’s next action
Review supplier activity and decide the next buying action.
How the services enable this step
Consultation aligns purchasing processes across locations. System Integration scopes supplier and purchasing data for the agreed rollout.
The foundation behind the screens
Products do the work. Services connect it.
Consultation
Turn the operating concern into a practical plan.
Review current processes with your team. Agree on priorities, shared definitions, responsibilities, and rollout stages that fit your stores and the people doing the work.
Explore Consultation ↗System Integration
Connect the available systems.
Review the interfaces and sources your pharmacy already uses. Map identifiers and status updates, agree on staff ownership, and test incomplete data and unavailable connections before rollout.
Explore System Integration ↗- Review the current workflowWalk through the operating concern with the people doing the work. Agree what needs to improve first.
- Confirm the scope and handoffsReview available connections, responsibilities, review checkpoints, and the exceptions your team needs to handle.
- Test and introduce the workflowRehearse with demonstration data, train the team, and roll out in stages that fit your pharmacy.
Human Resource
From coverage to payday.
Keep your team connected.
Robo-hr connects staff records, scheduling, attendance, and payroll work. Robo-biz adds a shared view of coverage across stores and companies.
See how it comes together
From the first step to the next handoff.
Select a step to explore the screen, the team’s action, and the supporting services.
Robo-hr · Staff management
Start with clear staff records.
Keep staff profiles, departments, job roles, pharmacy assignments, and employment status organized in one manager workspace. Clear records give scheduling and approval work a consistent starting point.
What becomes visible
See staff roles and store assignments.
Your team’s next action
Maintain the records used by managers across the team.
How the services enable this step
Consultation reviews roles and responsibilities. System Development scopes the fields and workflows your pharmacy needs.
Robo-hr + Robo-biz · Scheduling
Coordinate shifts across locations.
Plan coverage with shift templates and staff availability. Assign shifts, compare schedule versions, and publish the schedule to your team while keeping cross-company and pharmacy assignments visible.
What becomes visible
Review availability and coverage together.
Your team’s next action
Resolve gaps and publish the agreed schedule.
How the services enable this step
Consultation maps store coverage needs and approval responsibilities. System Development adapts the schedule workflow to those rules.
Robo-hr · Staff app / My Time
Give staff and managers a connected time record.
Employees use their personal view of time records; managers review attendance, breaks, hours, and overtime by pay period. Resolve time entries and approve timesheets before export.
What becomes visible
See your own time records.
Your team’s next action
Review corrections and approve the period records.
How the services enable this step
System Development scopes time-entry and approval paths. Consultation establishes who reviews corrections and when the period is ready to close.
Robo-hr · Payroll workflow
Carry approved work into the payroll handoff.
Manage pay periods and pay rates, then review gross pay, deductions, net pay, paystubs, and payout records. Keep payroll review responsibilities explicit as the workflow moves from approved time to pay history.
What becomes visible
Follow the period from staff records to pay.
Your team’s next action
Review payroll details and prepare the agreed payout process.
How the services enable this step
Consultation defines the payroll handoff. System Development scopes the required outputs and approval steps. This screen shows the staff records that underpin the payroll workflow.
The foundation behind the screens
Products do the work. Services connect it.
System Development
Shape the workflow around your team.
Define the steps, permissions, review points, and outputs your team needs. Build and verify the agreed workflow with demonstration data before introducing it into daily operations.
Explore System Development ↗Consultation
Turn the operating concern into a practical plan.
Review current processes with your team. Agree on priorities, shared definitions, responsibilities, and rollout stages that fit your stores and the people doing the work.
Explore Consultation ↗- Review the current workflowWalk through the operating concern with the people doing the work. Agree what needs to improve first.
- Confirm the scope and handoffsReview available connections, responsibilities, review checkpoints, and the exceptions your team needs to handle.
- Test and introduce the workflowRehearse with demonstration data, train the team, and roll out in stages that fit your pharmacy.
Go beyond neighborhood
Be easier to find.
Give patients a reason to return.
Robo-growth connects your pharmacy website, patient portal, and communication planning. Build an experience that extends from finding your pharmacy to getting help.
See how it comes together
From the first step to the next handoff.
Select a step to explore the screen, the team’s action, and the supporting services.
Robo-growth · Pharmacy website
Build a useful front door to your pharmacy.
Build your website around your services, branding, store hours, and contact details. Start with a questionnaire, review the requirements, then build and verify the site. SEO work improves structure, service content, and local visibility.
What becomes visible
Find services and practical pharmacy information.
Your team’s next action
Keep store details and service content current.
How the services enable this step
Consultation prioritizes your audience and services. System Development scopes the website features and verifies the agreed experience.
Robo-growth · Mobile website
Carry the same information onto a smaller screen.
Review how patients find service information and contact details on a phone. Keep the pharmacy’s core content clear across desktop and mobile so patients can take a useful next step wherever they browse.
What becomes visible
Find the next action on your phone.
Your team’s next action
Review content and mobile usability before launch.
How the services enable this step
System Development implements and verifies the mobile experience. Consultation helps prioritize the content patients ask for most often.
Robo-growth · Patient portal
Give patients a view of prescription progress.
The patient portal gives customers a convenient view of prescription status and pickup steps. Plan its connections to the pharmacy workflow so online information and the in-store experience stay aligned.
What becomes visible
Review progress and pickup steps.
Your team’s next action
Agree which information patients see and how it stays current.
How the services enable this step
System Development scopes portal behavior and available connections. Consultation reviews the patient journey and staff responsibilities.
Robo-growth · Patient engagement planning
Turn communication into a useful next step.
Plan SMS and email subscriber communications, preferences, and scheduled social content around useful pharmacy updates. Connect those messages to your website or portal, and keep content review with your team.
What becomes visible
A clear destination after a pharmacy update.
Your team’s next action
Plan subscriber preferences and review content before publishing.
How the services enable this step
Consultation defines the audience, cadence, and content ownership. System Development scopes the communication tools. This portal screen illustrates the patient destination; it is not a campaign-management screen.
The foundation behind the screens
Products do the work. Services connect it.
Consultation
Turn the operating concern into a practical plan.
Review current processes with your team. Agree on priorities, shared definitions, responsibilities, and rollout stages that fit your stores and the people doing the work.
Explore Consultation ↗System Development
Shape the workflow around your team.
Define the steps, permissions, review points, and outputs your team needs. Build and verify the agreed workflow with demonstration data before introducing it into daily operations.
Explore System Development ↗- Review the current workflowWalk through the operating concern with the people doing the work. Agree what needs to improve first.
- Confirm the scope and handoffsReview available connections, responsibilities, review checkpoints, and the exceptions your team needs to handle.
- Test and introduce the workflowRehearse with demonstration data, train the team, and roll out in stages that fit your pharmacy.
Services for independent pharmacies
Built for your store.
Ready for what’s next.
Build the tools you need. Connect the systems you use. Give your pharmacy a stronger foundation to grow.
Discuss your project →
01 / Services
System Development
Turn the way your team works into a system that fits. We develop custom workflows and white label applications for pharmacy teams, operators, and partners.
Explore system development
02 / Services
System Integration
Bring your pharmacy software, automation equipment, and outside services into a connected workflow. We review the available interfaces and build the connections your team needs.
Explore system integration
03 / Services
IT Infrastructure
Build and support the infrastructure your pharmacy relies on—from servers and store networks to phones, counter devices, and security.
Explore it infrastructure
04 / Services
Consultation
Work with a team that understands independent pharmacy. We help you choose priorities, improve operations, and plan technology and marketing around your goals.
Explore consultationLet’s talk about your pharmacy
Start with what you need.
Tell us about your store, your current setup, and the problem you want to solve.
System Development
Software built around
your pharmacy.
Turn the way your team works into a system that fits. We develop custom workflows and white label applications for pharmacy teams, operators, and partners.
Discuss your project →How we can help
System Development, shaped around your needs.
01
Custom workflows
Build intake, prescription, pickup, delivery, and staff workflows around your store’s processes.
02
White label systems
Create branded portals and applications with your identity, services, and customer experience.
03
Web & mobile applications
Develop staff workspaces, patient experiences, and mobile tools that work across devices.
04
Automation & AI assistance
Reduce repetitive data entry and route work to the right staff, with human review where needed.
05
Dashboards & reporting
Bring operational data into clear views for owners, managers, and frontline teams.
06
Rollout & ongoing development
Plan configuration, onboarding, training, maintenance, and improvements as your needs change.
What we plan together
A clear scope from the start.
- Workflow map and design requirements
- Application design and agreed build scope
- Tested release, training, and support plan
In your pharmacy
A branded patient portal connected to your pickup workflow, with a staff workspace that keeps every handoff visible.
Let’s talk about your pharmacy
Start with what you need.
Tell us about your store, your current setup, and the problem you want to solve.
System Integration
Connect your systems.
Keep work moving.
Bring your pharmacy software, automation equipment, and outside services into a connected workflow. We review the available interfaces and build the connections your team needs.
Discuss your project →How we can help
System Integration, shaped around your needs.
01
PMS integration
Connect supported pharmacy management interfaces for patient, prescription, status, and transaction workflows.
02
Automation interfaces
Help connect ScriptPro dispensing equipment, Vivid pill counters, and other pharmacy automation systems.
03
Telephony connections
Connect phone systems such as Dialpad and Ooma to caller information, messages, and staff follow-up.
04
Third-party integration
Link accounting, payments, delivery, and business services through supported APIs and data exchanges.
05
Data mapping & synchronization
Map records, reconcile identifiers, and define how updates move between systems.
06
Monitoring & exception handling
Make connection status visible and give staff a clear path for failed updates and follow-up.
What we plan together
A clear scope from the start.
- Interface and compatibility assessment
- Data map and agreed connection scope
- Connection testing and monitoring plan
In your pharmacy
Connect prescription status, dispensing, and will-call pickup so staff can follow an order through the store.
Connections depend on vendor-supported interfaces, access, and the scope agreed with your pharmacy.
Let’s talk about your pharmacy
Start with what you need.
Tell us about your store, your current setup, and the problem you want to solve.
IT Infrastructure
A stronger foundation
for every store.
Build and support the infrastructure your pharmacy relies on—from servers and store networks to phones, counter devices, and security.
Discuss your project →How we can help
IT Infrastructure, shaped around your needs.
01
Servers & workstations
Plan, configure, and maintain servers, staff computers, and the software they need.
02
Networks & Wi-Fi
Design store connectivity, configure network equipment, and troubleshoot reliability issues.
03
Telephony
Help set up business phones, call routing, deskphones, and connections to your pharmacy tools.
04
Security & access
Review device access, user permissions, network separation, and protective configurations.
05
Counter & store hardware
Support kiosks, iPad terminals, scanners, printers, cameras, and pharmacy peripherals.
06
Backup & ongoing support
Plan backups, recovery, monitoring, and maintenance around your store’s operating needs.
What we plan together
A clear scope from the start.
- Infrastructure assessment and equipment plan
- Configuration and deployment checklist
- Backup, maintenance, and support plan
In your pharmacy
Equip a new pharmacy with a connected counter, reliable network, business phones, and a clear support plan.
Let’s talk about your pharmacy
Start with what you need.
Tell us about your store, your current setup, and the problem you want to solve.
Consultation
A clear plan.
A confident next step.
Work with a team that understands independent pharmacy. We help you choose priorities, improve operations, and plan technology and marketing around your goals.
Discuss your project →How we can help
Consultation, shaped around your needs.
01
Technology planning
Review your current tools, identify gaps, and prioritize the systems and connections that matter.
02
Business operations
Walk through staff workflows, customer handoffs, and management processes to identify practical improvements.
03
Marketing & patient engagement
Plan pharmacy websites, local visibility, subscriber communications, and social media around your audience.
04
Equipment & vendor evaluation
Compare options for automation, phones, store hardware, and software against your operating requirements.
05
Multi-store planning
Define shared processes and reporting while accounting for the needs of individual stores.
06
Implementation roadmap
Set priorities, scope, sequencing, training needs, and milestones before committing to a rollout.
What we plan together
A clear scope from the start.
- Current-state review and priorities
- Recommendations with scope and tradeoffs
- A practical rollout roadmap
In your pharmacy
Create a phased plan for a growing pharmacy group, from store operations and technology to patient engagement.
Let’s talk about your pharmacy
Start with what you need.
Tell us about your store, your current setup, and the problem you want to solve.
HIPAA, Privacy
Security and privacy resources.
Find our approach to protected health information and the policies for using RoboRx.
HIPAA
Review our approach to pharmacy information, access, and Business Associate Agreements.
Read the overview →Privacy
Read the RoboRx privacy policy.
Privacy Policy ↗Terms
Read the terms and conditions for RoboRx.
Terms & Conditions ↗Wiki, FAQ, Support
Help for your pharmacy team.
Get oriented, find answers, and connect with our team.
Wiki · Getting started
Start with a workflow review. Agree on the setup, integrations, and training your pharmacy needs before rollout.
Explore our services →Contact support
Tell us which product you use, what happened, and how our team can reach you.
Contact our team →System status
View the status page for RoboRx services.
View system status →Frequently asked questions
A few common questions.
Can RoboRx work alongside our pharmacy system?
RoboRx is designed around your existing pharmacy workflow. We review your PMS and the available interfaces before agreeing on integration scope.
How do we get started?
Contact our team or schedule a demo. We walk through your current workflow, agree on priorities, and plan configuration, training, and rollout.
Where can we find privacy and HIPAA information?
Our Compliance resources include the HIPAA overview and links to the privacy policy and terms.
Open compliance resources →Why RoboRx
From pharmacy.
For your next chapter.
Pharmacy experience. A team beside you in New York. AI built to work with your people.
Meet the RoboRx team →Rooted in pharmacies
We know the work.
We come from it.
Our roots are in independent pharmacies. We understand the daily demands of prescription processing, pickup, phone calls, purchasing, and managing a team.
That experience guides what we build. We start with your staff’s real workflow, connect the systems you use, and focus on the handoffs that make the pharmacy day run better.
Based in New York
Local people.
Working side by side.
We’re based in New York and work directly with our clients. You can talk through a challenge, review a workflow, and plan the next step with the people building your systems.
We work alongside your team without language or time zone barriers, from the first conversation through implementation and everyday support.
Our name. Our mission.
Robo + Rx.
AI and pharmacy,
working together.
RoboRx brings automation and pharmacy together in one name. We’re AI native: we believe advances in AI will reshape how pharmacy businesses operate.
Our mission is to make AI a coworker for your pharmacy staff. We build systems that coordinate people and AI agents, with clear responsibilities, visible handoffs, and staff in control of the decisions that need their judgment.
Pharmacy staffShared workflowsAI agents
Built over eight years
Builders keep
building.
Rome wasn’t built in a day. Our team of builders has spent over eight years building the blocks of this system.
And we keep building, nonstop—connecting those blocks, improving the workflows, and creating what your pharmacy needs next.
Let’s work together
Your team’s experience.
Our technology. A shared next step.
Tell us what your pharmacy wants to improve. We’ll explore the right workflow together.
Schedule a demo
Tell us about your pharmacy and the products you would like to see. Our team will arrange a private walkthrough.
Practical answers to pharmacy challenges
For any challenge, we might have an answer.
If not, let’s find the way together.
6 articles
Pickup · 3 min read
How to reduce confusion at prescription pickup
Make check-in, preparation, and checkout easier to follow for patients and staff.
View more
Prescriptions · 3 min read
Keep prescription exceptions from getting lost
Define a review path for incoming eRx and the items that need staff attention.
View more
Calls · 3 min read
Turn phone messages into clear callback work
Capture the request, assign ownership, and keep the follow-up visible.
View more
Operations · 3 min read
Start multi-store reporting with shared definitions
Agree on measures and source data before building another dashboard.
View more
Staff · 3 min read
Connect schedules, timesheets, and payroll handoffs
Set clear responsibilities from the shift plan through the approval process.
View more
Growth · 3 min read
Plan patient communications around useful next steps
Connect your website, subscriber messages, and in-store experience.
View moreNo articles match your search. Try another topic or search term.
Pickup · 3 min read
How to reduce confusion at prescription pickup
Make check-in, preparation, and checkout easier to follow for patients and staff.
Map the handoffs before adding another tool
Walk through a typical arrival with the team. Record how a patient checks in, how staff identify the prescription, who prepares the pickup, and how the counter learns it is ready. Look for steps that rely on a verbal message or a repeated search.
Give the queue a clear owner
Decide who monitors check-in and who moves each pickup to the next step. Keep exceptions visible: a patient with a question, a prescription that needs review, or an order that will be delivered instead. A status is useful when staff know what action it calls for.
Test the workflow at the counter
Use fictional records to rehearse arrival, preparation, checkout, and an exception. Review the kiosk, terminal, and PMS handoffs together. Start with a manageable rollout and ask staff where they still need to repeat work.
← All articles ↗Prescriptions · 3 min read
Keep prescription exceptions from getting lost
Define a review path for incoming eRx and the items that need staff attention.
Separate the routine path from the review path
List the checks your team performs when an electronic prescription arrives. Identify which results can move to the next step and which need a staff decision. Keep the reason for review alongside the item so the next person has context.
Connect information without hiding responsibility
Review the interfaces available from the PMS and automation equipment. Agree on the source for each field, how changes are handled, and who resolves a mismatch. A connection should make the review clearer for the pharmacy team.
Rehearse the exceptions
Test duplicate information, incomplete fields, unavailable connections, and prescriptions that cannot proceed. Define the staff handoff for each case before rollout. Review the queue regularly with the people who use it.
← All articles ↗Calls · 3 min read
Turn phone messages into clear callback work
Capture the request, assign ownership, and keep the follow-up visible.
Capture the request in the caller’s words
Keep a short record of why the person called, whom they are calling for, and their preferred callback time. Distinguish caller-reported information from details staff have confirmed. Give the next staff member enough context to continue the conversation.
Define when staff step in
Plan how an AI-handled call can reach a person. Make call status and takeover controls clear to staff, and agree on the cases that need human assistance. Rehearse that handoff alongside routine message capture.
Close the loop on the callback
Assign messages to the right team and make their status visible. Record the follow-up outcome before marking a task done. Review unassigned and overdue callback work as part of the store’s daily handoff.
← All articles ↗Operations · 3 min read
Start multi-store reporting with shared definitions
Agree on measures and source data before building another dashboard.
Choose the decisions the report should support
Ask managers which questions they need to answer across stores. Start with a short list, such as workload, purchasing, or financial reconciliation. For each measure, record its definition, source, and update frequency.
Account for the differences between stores
Review differences in systems, staffing, and operating processes. Confirm whether a comparison is meaningful before combining the data. Keep store-level context available so shared reporting does not obscure local needs.
Assign responsibility for the data
Name the person or team responsible for each source and for resolving an exception. Test a small reporting scope first. Use that review to plan integrations and access before expanding to the pharmacy group.
← All articles ↗Staff · 3 min read
Connect schedules, timesheets, and payroll handoffs
Set clear responsibilities from the shift plan through the approval process.
Follow the work from schedule to approval
Document how schedules are published, shift changes are handled, and time entries are reviewed. Identify where staff must enter the same information again or ask a manager to confirm a change.
Make approvals explicit
Agree on who approves time entries and who prepares the payroll handoff. Define how corrections are requested and when the period is ready to close. Keep the team informed when a schedule or approval changes.
Introduce the workflow in stages
Start with staff records and scheduling, then rehearse time entry and approval with fictional data. Train managers and staff on their own steps. Review exceptions before broadening the rollout.
← All articles ↗Growth · 3 min read
Plan patient communications around useful next steps
Connect your website, subscriber messages, and in-store experience.
Start with the questions patients ask
Review common questions about pickup, delivery, store hours, and available services. Use those questions to prioritize website content and subscriber communications. Keep each message focused on a useful next step.
Give each channel a clear role
Decide what belongs on the website, what needs a direct message, and what staff should explain at the counter. Plan who keeps the information current. Follow your pharmacy’s established consent and communication review process.
Review the whole experience
Walk through the patient journey from finding the pharmacy online to getting help in store. Check that the information is consistent and that staff can handle the next step. Use that review to scope content updates, a portal, or a custom workflow.
← All articles ↗Resources
Find the next step.
Explore practical articles, compliance information, and help for your pharmacy team.
Blogs
Ideas and practical guidance for specific pharmacy challenges.
Explore articles →Compliance
HIPAA and privacy information.
View compliance →Help Center
Wiki, frequently asked questions, and support.
Get help →